Accessibility Statement
This accessibility statement applies to the Springboard Business Innovation Centre website.
This website is run by Torfaen County Borough Council.
How you should be able to use this website
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using a keyboard or speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet(opens in new tab) has advice on making your device easier to use if you have a disability.
Technical information about this website’s accessibility
Torfaen County Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2(opens in new tab) AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Forms
Form fields do not identify what their purpose is programmatically. This fails WCAG 2.1 AA success criterion 1.3.5 (Identify the purpose of fields programmatically).
The forms are provided by a third party and we are unable to update this code at present. We will investigate alternative forms and look to resolve this issue as soon as possible.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact sicreception@torfaen.gov.uk
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service(opens in new tab) (EASS).
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email: sicreception@torfaen.gov.uk
- call: 01633 647800
We’ll consider your request and get back to you in 10 days.
If you cannot view the map on our ‘contact us’ page, call or email us for directions.
Preparation of this accessibility statement
This statement was prepared on 27 November 2025. It was last reviewed on 5th January 2026.
This website was last tested on 5th January 2026 against the WCAG 2.2 AA standard.
The test was carried out by Silktide.com and Torfaen County Borough Council. All pages of the website were tested.
Silktide currently scores springboard.wales as 96 out of 100 for accessibility.
